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Payment FAQ

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When will Transparent Hands receive my donation amount after I send it online?

Your donation amount is sent directly to Transparent Hands so it immediately starts funding Transparent Hands patients' surgeries.

What is Transparent Hands Account Number?

Bank Account Title: "Transparent Hands Trust"
Bank Account Number: 220951896
Branch Code: 0635
IBAN Number: PK46 UNIL 0109 0002 2095 1896
Bank Address: United Bank Limited,Bank Square, Block C, Model Town Lahore, Pakistan.

How do I know that my donation will fund the campaign which I have selected?

When you donate certain amount to a campaign, you immediately receive a notification that your amount has been allocated to the campaign which you selected. Furthermore:
  • Donors get regular updates about the campaign for which they donated; medical procedure, surgical treatment or medical camp.
  • All the medical reports, hospital bills or other related documents of each patient are uploaded on the web site for everyone to see.
  • Donors who donate for the medical camp receive medical camp report which includes the number of patients treated in medical camp, services provided in the camp and other details.

How do I know that my financial information is secured when I donate through web site?

Transparent Hands takes donors' security very seriously and it makes sure that your payment information is secured whenever you donate through our system. Your debit/credit card information is not saved with us but only with your associated banks. When you donate us from outside Pakistan, your financial information is managed by STRIPE, which is a globally trusted online payment company.

Why was my credit/debit card declined on Transparent Hands's web portal?

Banks may decline your card for a number of reasons. To ensure the safety of your financial information, Transparent Hands doesn't receive any details about your card and why it was declined. Therefore, if your card is declined for any reason, please contact your card provider for further assistance.